Hospiamo CIELO: A Hybrid Workplace
For the love of hospitality,
a Non-Zero Sum Solution
for Hospitality Teams
Training, Career Development, Assigning New Roles and Responsibilities, Workplace and Workforce Assessments, Certifications and Mentorship!
Operational Excellence, Sustainability and Green Practices, Front Office and Accounting, Guest Experience Enhancements, Property Support
PMS Admin, Accounting and Night Audit, Guest Loyalty and Escalation Support, Team Member Coaching and Mentorship, Bi-Weekly Visits
Revenue and Rate Management, Event Promotions, Lead Generation
Reservations, Strategic Revenue Mgt, Weekly Community Events, Monthly Contests, Quarterly VIP/Special Events, Invites and Promotions
Creative Director
Brand Development and Promotions, Digital & Social Engagement, Brand Specific Podcasts, Email Marketing, Online Reputation/Review Mgt, Guest Satisfaction Surveys
Building Maintenance, Vendor Programming, Procurement
One Stop Shop for Contract Management, Inspection Organization & Energy Audits, Procurement, Bidding, Pricing, Vendor Mgt, Preventative Maintenance Program
Retained Advisory - RE Ownership, HR and Organizational Development
Retained by Real Estate Ownership & Capital Partner to Drive Results, Acquisitions and Underwriting, Pro Forma/Budgeting, Operating Partner/Property Alignment and Driving Overall Asset Value Enhancements
Other Revenue Value-Add Growth, Retail and Merchandising "Shop"
Installation, Digital Design, Procurement, Pricing Power/Leverage, Inventory Mgt and Distribution
For Small Hotels under 50 Rooms and Bed & Breakfast/Small Inns and Second Homes/STR/VRBO/AirBnB
These power-packed individuals serve as a One Stop Shop support system, to drive engagement and revenues, reduce costs, optimize employee retention and expand the potential of every square foot within a hospitality building.
*2022, CIELO Offered only in VA, NC, SC, GA, New England and select FL locations. Franchising Available in West Coast and Midwestern Destination Markets
Developed for Owners, Investors and Operators of distinctive Independent Boutique Hotels and Restaurants that have potential to be more, do more and give more.
We made it happen in Boone, for the love of hospitality
CIELO Destination Spotlight: Boone, NC
The Horton Hotel and Rooftop Lounge
Downtown Boone, NC
Full Implementation, including Certified Ambassador Program and Workforce Development
Creative - Branding - Media Storytelling - Craft Beer, Wine, Cocktail Bar Programming - Rooftop Experience - Partnerships, Promotions, National Awareness, Owner/Operator Coaching and Certified Asset Management and Value Enhancements
Hospiamo's Nonzero Sum Mentality and Approach is alive and well in Boone, NC at the Horton Hotel and Rooftop Lounge
Craft Bar, Rooftop, Food and Beverage
Turning a New Page
Often times our new partners already have everything they need to succeed, they just require the resources and support to make a strategic jump. We worked on this project for several months and the end result was truly spectacular. By ensuring consistent and transparent communication, our client was able to progress by leaps and bounds.
Branding, Creative (Re)Design and Digital Marketing, Signature Ambassador Program
Distinctive Branding, Social Storytelling, Iconic Potential
Carefully designed, collaborative approach with ownership and community, a beautiful result. Hospiamo replaces the traditional "brand", connects with local leaders, assigns a hotel-based local media leader to establish the strategies who does so much more than just "post" on social media. It's a 12 chapter story we tell, connecting the property with community with the owner's vision.
Drive Demand, Event Promotions, Membership and Loyalty
Local Partnerships and Programming
Our new partners often approach our team with a general idea of what they need, and this project was no different. We were able to jump right in with our expertise and really helped the company grow and evolve. Today, their business is doing exceptionally well, and we’re proud to have been part of the process.
Continuous Pricing and Contract Mgt, Research and Due Diligence
A Rare, Effective Solution
With a focused Eye on Cost Efficiencies, Profitability and Vendor Relationships, the team is a one stop shop for all items that need some homework done before committing or deciding what to buy, when and for how much.
Engagements and Packages
All Engagements Start with a Complimentary, Friendly Phone Call or Zoom. No Commitment necessary to say hello. We like that.
Owner Needs a Friend Program (for those who want to rise above the day-to-day)
We have been there. After getting to know you, we put you on the path to the place you were when your passion and purpose led your decisions.
Our Operational Excellence and Efficiency Coaching Program is designed for owners and operators that are feeling exhausted and need help. Once we understand the "pain points", we diagnose and prepare a custom program, which may include a new reservations/booking channel or Property Management System, a simple purchasing and vendor program, a Policies and Procedure manual for employees, a recruiting platform or a task force leader to come in and work full time to assist your needs. Maybe you just want more revenue - we can help with that too. We can be urgent and immediate, or gradual and patient, you're in control.
Flexible Pricing Packages, based on size of property and needs of owner. Geographically, focused on the Southeast US, but available elsewhere with notice.
Inspire and Empower Brand Management Program. (For Independent Hotel and B&B owners and operators)
An Inspiring, Powerful Program for Owners of Small Properties
Designed for boutique/small and medium sized independent hotels and B&Bs in destination markets. Tell your story, turn your pride and honor into a loyal fan base of guests and employees. Major Brand Franchises and Soft Brands are an option, but are expensive and controlling. You can do it, tell your story, expand your brand offering, keep full control. Own your brand, establish operational excellence to ensure your brand standards live on forever with our Brand Standards & Quality Assurance Benchmarking and Inspection Programs for owners and managers.
Flexible Pricing Packages to get started. Usually, our first visit is complimentary for serious owners and operators. We enjoy the relationship building and it's critical to enabling our team to discover and then deliver what you want.
Hotel Development and Hospitality Management Platform Growth Coaching and Planning (for those ready to grow from 1 to 5 properties, or 5-10)
Strategically Improve your Company and Properties. Build Structure & Stability, Buy, Sell, Invest, PIP Programming, with our Certified Hospitality Owner Asset Management and Advisory Program
Our Coaching Programs are designed to be flexible, affordable and can be light as 1 call a week or a deeper relationship with a diverse and experienced group of people on-call, your right hand, to help with your hospitality business.
Packages start at $250 per week with reasonable upfront activation pricing.
Available at 3 Months, 6 Months or 12 Months, pricing flexible based on length of commitment.
Destination Marketing and Community Engagement Programs (for Small/Med-sized Towns, University, Capital City, Healthcare Centers and Leisure Destination Markets)
Social Media Management, PR and Media Relations, Email Marketing, SEO Blogs, Website Optimization, Event Promotions, Sponsorships and Fund Raising Support, Commercial Video Production
Hospiamo's Community Engagement Program is relationship driven, designed for flexibility and with genuine care for the people that live and work in the area.
Open and Flexible Engagement Levels. If there's a good fit, culturally, professionally and strategically, Hospiamo will be aggressive in presenting flexible and generous pricing to get started and are happy to prove ourselves personally and be judged on the value we create for the community.
CIELO
Programming
Expanding Bandwidth for Increasing and Achieving your Potential - It Starts with a lot of talking and researching....
UNDERSTAND & EMPATHIZE with Questions - - CREATE New OPTIONS & IDEAS - - CRITIQUE the Options - - DECIDE and BRING to LIFE - - REVIEW and IMPROVE
Creative Director and Brand Loyalty & Marketing
Digital Asset Development/Mgt, Brand and Logo Storytelling, Development and Promotions
Digital & Social Engagement, Brand Specific Podcasts, Email Marketing
Online Reputation/Review Mgt, Guest Satisfaction Surveys
Custom Loyalty-Member App Development
Online Brand Retail and Merchandising "Shop"
Installation, Digital Design, Procurement, Pricing Power/Leverage, Inventory Mgt and Distribution with Brick and Mortar Design Advisory
Revenue Management and Demand Generation, Event Promotions, Screening and Lead Generation
Weekly Community Events, Monthly Contests, Quarterly VIP/Special Events, Invites and Promotions
Retained Private Advisory (Select)
Owner's Local Rep, Retained by Real Estate Ownership & Capital Partner to Drive Results through Acquisitions, Underwriting, Community Engagement, Pitch Decks, Operating Partner Alignment and Driving Overall Asset Value Enhancements
Cost Reduction Programming
One Stop Shop for Contract Management, Inspection Organization & Energy Audits, Procurement, Bidding, Pricing, Vendor Mgt, Preventative Maintenance Program Oversight
Hospiamo
We want to be judged by our atmosphere, the people and systems that surround us.
The Projects we Choose
Our Team and Partners
Who we Reward
Who we Let Go
OUR APPROACH
Transparent, Candid, Upfront Conversations
Build Trust through Empathy and Action
Influence and Manage Change
Speak Truth to Power
Inspire and Equip Others to Succeed
Embrace Conflict and Adversity Together
Engage Early, Communicate Frequently
Track Progress, Document the Stories
Learn from Mistakes
Surround Ourselves with Purpose and Optimism
Schedule Time to be Unreasonably Creative